Learn more about AFTRA H&R's online health premium payment system with the following Frequently Asked Questions and answers. If you don't find your answer here, please call Participant Services at (800) 562-4690.
Online premium payment FAQs
Is AFTRA H&R’s online premium payment system secure?
Yes. With AFTRA H&R’s online payment solution, all payment data is received and processed in a completely secure, protected environment that complies with all current Payment Card Industry (PCI) security standards.
However, before conducting any online transaction, it's important to be sure that you're accessing the Internet through a secure network connection. If you're using a wireless connection, make certain that it is secure, encrypted and password protected. Public Wi-Fi "hot spots" are rarely secure, and you should always assume that others can see any information you view or send over a public wireless network. Learn more about online security, including how to ensure that your wireless connection is secure.
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What forms of payment do you accept?
AFTRA H&R’s online payment system accepts Visa, MasterCard and Discover credit cards, as well as Visa- and MasterCard-branded debit cards.
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Can I preview the online payment process?
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Are there any times that AFTRA H&R’s online premium payment system is unavailable?
AFTRA H&R’s online premium payment system is unavailable each day from 2 a.m. to 3 a.m. Eastern time for regular system updates.
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What are the system requirements for online payment?
All that is required is a connection to the Internet and a Web browser that meets the following minimum requirements: Internet Explorer 6.0/7.0, Safari 3.0 or Mozilla Firefox 1.5/2.0.
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Can I pay any AFTRA H&R health premium invoice online?
No. Certain types of invoices, including premium statements for self-pay plans, also must be paid by check, including payments for the following:
- COBRA Continuation Coverage (under the Consolidated Omnibus Budget Reconciliation Act)
- Early Retiree Program Coverage
- Surviving Spouse Gap Coverage
To pay a premium for COBRA coverage or Early Retiree Program or surviving spouse coverage, please mail the invoice with a check to:
AFTRA Health Fund Premium
P.O. Box 5034
New York, NY
10087-5034
If you’re a covered roster artist and have questions about how to pay your invoice, call Participant Services at (800) 562-4690.
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I just submitted an online payment, but I returned to the invoice information screen, and it still shows that a balance is due for this invoice. Does this mean that an error has occurred?
No. The system that generates premium invoices is updated at specific times. After an online payment is submitted, the invoice and balance due information will be updated online within 1-2 business days.
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Can I pay a portion of the amount due online?
No. Only the full balance due on the invoice for the current quarterly billing cycle may be paid online.
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Why can't I pay my premium online after the due date?
Online premium payment is provided as a convenience to participants, and the service makes it easier for participants to pay their premiums on time. However, online payments are only accepted through the end of the day on the due date (11:59 p.m. Eastern time). Participants who pay their premium after the due date run the risk of a lapse in coverage and/or an interruption in the processing of their claims. Because of the potential problems resulting from late payments, and since AFTRA H&R pays the transaction fee for each online premium payment processed, online payments are not accepted after the due date. After that date, premiums must be paid by check.
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Can I set a recurring payment so that my premiums are paid automatically?
No. At this time, the system does not have the capability to schedule a recurring payment. You will need to go online to submit payment for the current quarterly billing cycle after you receive each invoice.
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How do I know if my online payment was received?
You will see a confirmation screen, which you should print for your records. (If you entered an e-mail address, you also will receive an e-mail confirmation.) If you do not see a confirmation screen, your online payment may not have processed correctly. If this occurs, call Participant Services at (800) 562-4690 immediately to report the problem. Please be prepared to provide as much information as possible to help the AFTRA H&R representative diagnose and resolve the issue. For example, what was on your screen just before your transaction failed, and what, if any specific error message did you receive?
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What do I do if my payment is denied?
There are several reasons that a credit or debit card may not process correctly. It could be that the limit of a credit card has been exceeded or that there are insufficient funds in a debit card account. It’s also possible that the information was entered incorrectly, so you may want to try to resubmit the information. If your attempt to make an online payment fails again and you believe this is in error, please contact your issuing bank.
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